pongopanna accepts returns on any new, unused products within 30 days of the purchase date. shipping costs are not refundable and shipping fees for product returns are the responsibility of the customer. used merchandise cannot be returned unless defective. pongopanna will provide shipping for returned merchandise if the merchandise is defective. 

items purchased during the holiday season, from november 10 - december 31, can be returned until january 20 of the following year. 

contact us to begin a return.